Help and Information

Sam's Club Contacts Help and Information

You will find helpful pages in the following categories. If you can't find the answer to your question, please don't hesitate to call us at 1-800-749-5367 or email us at lensservice@samsclubcontacts.com.




HelpHow to Read Your Contact Lens Prescription

Many customers aren't used to ordering their contact lenses directly online so you may not be familiar with the different parameters listed on your contact lens prescription. It is essential that you both understand and correctly enter these parameters so that you receive the correct contact lenses!

Please review our How to Read Your Contact Lens Prescription page before ordering or allow us to obtain your prescription for you to ensure that you get the right lens.

Contact Lens Prescriptions and the Federal Law: Learn how this law made it much easier for you to enjoy the savings and convenience of ordering contact lenses on-line from Sam's Club Contacts.

HelpShipping Information

Our Shipping Information page answers frequently asked questions about shipping, including rates, estimated delivery times and policies.

HelpHow to Place an Order

We have a detailed outline of the order process in our How to Order. We also have a special Printable Order Form if you would like to fax or mail your order. Finally, we have a Contact Lens Prescription Help page to help you enter your prescription correctly. If you are concerned about ordering from us for the first time, read our satisfaction guarantee!

HelpOrder Tracking Information

Customers who have placed an order can track their order progress online using our Online Order Tracking page. Quick tracking links are also included in most customer service email messages that you will receive.

HelpQuestions about Contact Lenses

If you have general questions about contact lens types, care and other general information, chances are we've answered your question in our Contact Lens FAQ page.

HelpSam's Club Contacts Return Policy

All lenses carry a 30-day money back guarantee for unopened or defective lenses. Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition. Defective lenses can be exchanged for the same product if the manufacturer confirms the defect. For more details, please see our returns policy.