Defective Lens Policy

Johnson & Johnson VisionCare Inc., Bausch + Lomb, and Alcon Defective Lens Instructions

In the event you need to replace or receive a refund for a defective Johnson & Johnson lens, follow the steps below:

  • J&J requires that you contact them at (800) 843-2020 to report any defects. Their Customer Relations Team will assist you with reporting the defective lens(es), provide you with instructions on how to return the lens(es), and assist you with a replacement order if one is needed.
Bausch + Lomb Defective Lens Instructions

Patients may call B+L Consumer Affairs at (800) 553-5340 Monday - Friday, 9 a.m. - 5 p.m. EST.

Alcon Defective Lens Instructions

If Alcon is the manufacturer of your lenses, they will assist you directly with any defective lens issues. Contact Alcon U.S. Medical Safety Department at 1-800-757-9780.