In the event you need to replace or receive a refund for a defective Johnson & Johnson lens, follow the steps below:
Patients may call B+L Consumer Affairs at (800) 553-5340 Monday - Friday, 9 a.m. - 5 p.m. EST.
If Alcon is the manufacturer of your lenses, they will assist you directly with any defective lens issues. Contact Alcon U.S. Medical Safety Department at 1-800-757-9780.